Return of Merchandise Authorization (RMA)

Contact List

Joel Giovanni Castro Pinto
Telephone: 305-749-5385
FAX: 305-592-6137

Abe Tarzy - Purchase Manager
Telephone: 305-749-5385

Jacinto Alfaro - Sales Department
Telephone: 305-749-5385

Lizbeth Alfaro - Sales Department
Telephone: 305-749-5385 Ext 508

Iva Castro - Accounting Department
Telephone: 305-749-5385 Ext 502

Monday-Friday 9am-6pm

Information Required to Request a Returns of Merchandise Authorization (RMA)

To request a Returns Authorization, you will need to fill out our Return of Merchandise Authorization. Once you filled out the form, you can send to us by fax (305-592-6137) or e-mail ( No returns will be accepted without a valid RMA authorization number.
You can download our RMA Form just clicking on the link below. You will need Adobe Acrobat Reader to open the file.

WWW Link DNA Return of Merchandise Authorization (RMA) Form

Returns Shipping Information

If the RMA is approved, once you have obtained the Return Authorization number, please return the product with the Return Authorization number on the outside of the shipping box to:

4005 NW 114th Ave. # 22
Miami, FL 33178

Hours of Operation: DNA USA is available for your convenience Monday through Friday, 9:00 a.m. – 6:00 p.m. EST.

Return Shipping Guidelines

For DNA USA to process your return in a timely manner, please review the information and follow the procedures outlined below:

  • Use the original manufacturers' boxes and packaging.
  • Package all returns to prevent damage in transit.
  • Use shipping labels on cartons being returned.
  • All returns must have an RMA number printed on the return shipping label.
  • Do not write addresses or RA numbers on the outside of the manufacturers' boxes. Products must be in resalable condition to receive credit.
  • Note store number on return address label.
  • All returns must be unused and include all components, accessories, cables, software and manuals in the original shipment.
  • All returns must be received by DNA USA within 15 days from the date the RMA number is issued. RMA numbers are only valid for 15 days.
  • Returns must be shipped freight pre-paid. Shipping charges are the responsibility of the customer.

We are not responsible for lost or damaged packages.

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