Warranty

Contact List

Joel Giovanni Castro Pinto
Telephone: 305-749-5385
FAX: 305-592-6137
E-mail: giovanni@dnausa.net
MSN: giovannicp@live.com


Abe Tarzy - Purchase Manager
Telephone: 305-749-5385
E-mail: atarzy@dnausa.net
MSN: atarzy@hotmail.com



Jacinto Alfaro - Sales Department
Telephone: 305-749-5385
E-mail: jacinto@dnausa.net
MSN: jacintojac@hotmail.com



Lizbeth Alfaro - Sales Department
Telephone: 305-749-5385 Ext 508
E-mail: lizbeth@dnausa.net
MSN: lgenius@hotmail.com


Iva Castro - Accounting Department
Telephone: 305-749-5385 Ext 502
E-mail: iva@dnausa.net
MSN: iva180@hotmail.com


Monday-Friday 9am-6pm

Warranty

At DNA USA, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to DNA within 30 days from the invoice date.

All items sold by DNA USA are warranted solely by the manufacturer. All items needing repair should be sent to the manufacturer directly for service. DNA USA is not liable if the manufacturer to perform warranty service.

How to return or exchange an item:

  • In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
  • To find out information on requesting an RMA number, click here.

Return Shipping Guidelines

For DNA USA to process your return in a timely manner, please review the information and follow the procedures outlined below:

  • Use the original manufacturers' boxes and packaging.
  • Package all returns to prevent damage in transit.
  • Use shipping labels on cartons being returned.
  • All returns must have an RMA number printed on the return shipping label.
  • Do not write addresses or RA numbers on the outside of the manufacturers' boxes. Products must be in resalable condition to receive credit.
  • Note store number on return address label.
  • All returns must be unused and include all components, accessories, cables, software and manuals in the original shipment.
  • All returns must be received by DNA USA within 15 days from the date the RMA number is issued. RMA numbers are only valid for 15 days.
  • Returns must be shipped freight pre-paid. Shipping charges are the responsibility of the customer.

We are not responsible for lost or damaged packages.



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